LOMA - Online course: CX 50 — Impact Cx: The Quest

Data început
Data finalizării
Nr. de ore
10
Nr. de credite
0
Detalii curs

CX 50 Overview

Impact Cx: The Quest is an interactive, decision-based, gamified course that helps organizations create a unified customer-first mindset among all employees. It transforms employees into customer advocates who demonstrate empathy and sound judgment in meeting customer needs — and improving the overall customer experience — at key touchpoints in the customer journey.

The learners will be awarded with a personalized certificate upon the successful completion of the course and the related I*Star (Individually Scheduled Test and Results) exam within 6 months after the enrollment.

Language: English

The course is online can be accessed both from computer and mobile devices.

Obiectivul cursului

Join in the quest to impact CX through five customer-focused missions highlighting:

  • Empathy
  • Listening to the Voice of the Customer (VOC)
  • Journey Mapping
  • Customer Experience Advocacy
  • Customer-Centric Culture

Assume various roles — and situations — in which your decisions will affect the customer’s experience and relationship with the company. Each mission reinforces how customer expectations are changing and incorporates technology-enabled interactions.

Impact Cx: The Quest is ideal for all employees in a life or property/casualty insurer who are familiar with insurance products and operations, as well as for those who work in outsource organizations that service life and p/c products.

Grup țintă

Employees of companies from the insurance and financial services industry.

Investiție

The participation fee may be subject to changes based on LOMA policy.

Investiția necesară pentru a participa la acest curs include

  • accesul pentru o perioada de 6 luni la platforma de elearning si sustinerea unui test de evaluare
Preț cu TVA
472.50 RON
Serie Certificat
CX50